Where do you ship to?
We currently ship to: United States, Canada, Australia, Ireland, New Zealand, United Kingdom, France, Germany, Spain, Switzerland, Sweden, Denmark, Dominica, Dominican Republic, and Mexico.
Are your products cruelty free?
Yes, all of our products are 100% cruelty free!
Are your products vegan?
Many of our products are vegan. Some of our products may contain ingredients like carmine, and thus, those products are not vegan. Each product has a full listing of the ingredients used to create that product and indicates whether it is vegan or not. We always recommend you double check the ingredient list to make sure the product you are purchasing is vegan.
Are your products filled by weight or volume?
Our products are filled by weight, not volume. Volume of contents may differ depending upon the weight and particle size of the product. 26mm eyeshadow pans hold approximately 2 grams of product.
Do your products come in compacts?
Unless otherwise indicated or pictured, products do not come with a compact or palette. Eyeshadow and highlighter pans are sold with just the pan. They are magnetized so you can easily pop them into your favorite magnetic palette for storage.
Are your photographs true to color?
We try to get products as true to color as possible. Please be aware that lighting and computer monitor/cell phone screens may alter the color slightly depending on your settings.
Are your products handmade?
Do the gloves you wear while making products contain latex?
No. Please be advised that the gloves that we wear are made of nitrile, not latex, as to avoid any allergic reactions for anyone who may be allergic to latex.
Are your glitters eye safe?
Glitters are not approved by the FDA in the United States. No size at all is approved. This does not mean that glitters are not safe. Other countries permit the use of glitters in cosmetics. The glitters we sell are cosmetic grade glitters, not craft glitters. They are made from PET and are less prone to scratching your eye because of that. Many cosmetic companies use glitters in their products and sell glitters. We have experienced no issues from using these glitters. Please use them at your own risk and make your own informed decisions. You should avoid getting any glitter into your eye during application or while removing. It is not recommended to use a glitter size of .015 on your eyes, face, or lips. Chunky glitters are larger cuts than .015 and for that reason, should not be used on your eyes. Please use your own discretion.
Do I need to use an adhesive for your glitters?
Our loose glitters do require an adhesive. We recommend the NYX Glitter Glue. Pressed glitters do not require an adhesive, but you may choose to use one if you like.
Can I use your glitters on my nails?
Absolutely! Many of our customers use them on their nails and they look gorgeous.
Do I need to use an eyeshadow primer or any specific base for your eyeshadows?
We recommend using an eyeshadow primer with any eyeshadow. If you wish to use colored bases, you can do so as well. It sometimes alters the color of the eyeshadow and allows you to create unique and different shades. Some of our eyeshadows that contain more sparkle may require a tackier base, like a glitter glue, in order to get the best result.
Can your products be used both wet and dry?
You can certainly foil our products. We recommend spraying your brush or beauty sponge with a setting spray to foil them, as opposed to wetting the actual product, for best application and so as not to cause any issues with future use of the product. We do not recommend using any matte products foiled.
What if I have allergies and/or sensitive skin?
Our ingredients are listed on each product page. We recommend you thoroughly check ingredient lists for any ingredients that you may be allergic to. Additionally, it is always recommend to conduct a skin sensitivity test prior to trying any new cosmetic product.
What happens if my item breaks during shipping?
We strive to package our products safely but sometimes mail carriers can be rough with our packages. Should any item you purchase happen to break in the mail, please contact us via e-mail within 7 days (including weekends) with a photograph of the broken product and your order number to firstname.lastname@example.org. We will send a replacement out to you.
Are customs and/or dues charges included in shipping for international orders?
No. You are responsible for any customs and/or dues charges for your order. Our shipping prices include the amount to ship the item to you using USPS international mail. Any additional charges for your country are your responsibility. If you do not pick up the item because you do not want to pay for the customs and/or dues charges and it gets sent back to us, we will not refund the shipping price and will charge a 40% restocking fee. If you want the item resent, you will have to pay additional shipping costs. We will also not honor any requests to mark the item(s) as a gift or decrease the value so that your customs and/or dues charges are lower, as this practice is illegal. Please do not ask us to do so.
Do you accept returns or exchanges?
No. Due to the nature of cosmetic products, we cannot accept returns or exchanges of products after they have been shipped to you. Notwithstanding the foregoing, if there was an error or mistake made by Shade Beauty, we will correct it. An example of this would be if you were shipped the wrong product. Please also note that refunds will not be issued on gift card purchases.
Can I cancel my order?
You may email an order cancellation request to email@example.com within 2 days (including weekends and holidays) of the date the order was placed to request that your order be cancelled. A 25% restocking fee will apply to all cancelled orders. If your order has already shipped, then you are not eligible to cancel your order. (Please note that if you purchased any of our products where the proceeds of said product or said order(s) were to be donated to a cause, and those proceeds have already been donated, then your order will be refunded less the amount of the donation. This is in addition to the 25% restocking fee.) This policy is effective as of May 2, 2020.
Do you offer discounts to makeup artists?
At this time, we do not have a discount program in place for makeup artists or other professionals in the field.
Are you looking for promoters or brand ambassadors?
We are always looking for new, talented individuals to join our team of promoters. Please feel free to e-mail your social media information to us at firstname.lastname@example.org.
How long will it take to receive my order after I have placed it?
We generally ship our orders once a week. If a product that you order is out of stock or we are waiting on certain ingredients or supplies to make it, shipment may be delayed. The maximum turn around time is two to three weeks. It's dependent upon volume of orders. The turn around time only reflects the date that your product(s) will be shipped and does not account for time for it takes to be delivered by the postal service. Please note that the turn around time does not include weekends or holidays. You can track your order(s) by logging into your account on the website. You also have the option to receive e-mail and/or text message notifications regarding the status of any order(s). We also update the running header on the website to show the last date that orders were processed through.
How can I track my order?
We enter all tracking numbers into the system after orders have been shipped. You will receive a notification that the order has shipped and it will include your tracking number.
How can I tell when sales end?
Any and all sales, discounts, gift with purchases, releases, et cetera, are scheduled for Eastern Standard Time (EST) and will only be honored within the EST zone.
What happens if my package is lost or stolen?
Shade Beauty is not responsible for lost and/or stolen packages. Once Shade Beauty ships a package, it is transferred to the custody of the postal service. Shade Beauty does not automatically include shipping insurance. Shade Beauty will provide a tracking number for your order automatically, and said tracking number will provide delivery confirmation. If you believe your package has been misdelivered, please ask your neighbors if it has been delivered to their homes. We will soon offer shipping insurance for your convenience for a small additional charge.
What are your terms and conditions?
Please view our terms and conditions page for more information.
How can I contact customer service?
If you have a question and cannot find an answer on our website, please feel free to reach out to us at email@example.com. You may also try to reach us on any of our various social media handles; however, e-mail is the best option.